Our office is staffed around the clock. If a flight has moved, a plan has changed, or you would simply rather book over the phone, call us.
24/7 dispatch. Fastest for anything happening today.
Best for quotes, accounts and anything with detail. Include your booking reference if you have one.
The link in your confirmation email opens your booking directly — no account needed.
View it, change it or cancel it, and see your driver’s details once they are assigned.
For group quotes, corporate accounts, lost property or anything that is not urgent. For a journey you want to book now, the booking form is quicker.
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Use the link in your confirmation email, which opens your booking directly. If the pickup is close or the change is complicated, call us instead — a person can see the booking and the driver at the same time.
No, and it is not a preference. Our private hire operator licence carries a no public access condition, which means the address is a registered and operating address rather than somewhere to call in. Everything is handled by phone, email or through your booking link.
Contact us as soon as you can with your booking reference and a description of the item. We will check with the driver and hold anything found securely. Where a return is arranged, we may charge the cost of getting it back to you.
Email bookings@citylineairporttransfers.com with your booking reference and what went wrong. We aim to acknowledge within two working days and resolve within ten. Telling us promptly helps, because details are easier to establish while the journey is recent.