Cityline Airport Transfers24/7 dispatch+44 7926 608888
Cityline Airport TransfersCancel free of charge up to 24 hours before your pickup time, and you get a 100% refund back to the card you paid with.
You can cancel any booking free of charge up to 24 hours before the pickup time. For a pickup at 09:00 on a Friday, that means cancelling by 09:00 on Thursday.
The refund is 100% of what you paid, and it goes back to the card you paid with. There is no cancellation fee.
Inside that window, a cancellation may not be refunded, because by then the vehicle and driver are committed to your journey.
If your plans have changed because the airline cancelled your flight, contact us whatever the timing and we will either move the booking or refund it.
Use the link in your confirmation email to view, change or cancel your booking — no account or password needed. You can also call us on +44 7926 608888 or email bookings@citylineairporttransfers.com with your booking reference.
Contact us as soon as you know. If the airline has cancelled your flight, we will either move your booking to your new flight or refund it.
Yes, and it is usually the better option. If the change costs more — a larger vehicle, a longer journey — we tell you the new price before it takes effect. If it costs less, we refund the difference.
We process it as soon as the cancellation is confirmed. How quickly it reaches your account is down to your bank, and is usually a few working days.
If your driver cannot find you and we cannot reach you on the number you gave us, the booking may be treated as a no-show and charged in full. Keep your phone on and with you.