Waiting time

Your 60 minutes of free waiting start when your flight actually lands, not at the time you booked. That is usually enough to get through passport control, collect your bags and walk out to the arrivals hall, where your driver is waiting with your name.

Give us your flight number when you book. Our team checks your flight’s arrival time before sending your driver, so a delayed flight does not eat into your waiting time.

For a pickup from a station, a hotel, a cruise terminal or your home, your driver waits 15 minutes from the booked time. Please be ready at the door when the car arrives.

If you expect to be held up — a busy immigration hall, a tight connection — add extra waiting time when you book, in 30-minute blocks at £15.00 each. It is added to your fare before you pay, so there is nothing to settle on the day.

If you find out on the day that you will be late, call us on +44 7926 608888. We would much rather hold the car than have you come out to find it gone.

Your driver waits for the free waiting time and we try to reach you on the number you gave us. If we still cannot find you, the booking may be treated as a no-show and charged in full — which is why the mobile number on your booking matters. Please give us one you will have with you and switched on.